Privacy Policy

This Privacy Policy explains how PaintPlus (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit or interact with our website. We comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

    • Name
    • Email address
    • Phone number
    • Delivery or billing address
    • Any information submitted via contact forms, enquiry forms, or account creation
    • We may also automatically collect limited technical information such as: IP address Browser type Pages visited and time spent on the site Cookies and similar tracking technologies

How We Use Your Information

We use personal information to:

    • Respond to enquiries and provide customer support
    • Process orders, quotes, or applications
    • Improve our website, services, and customer experience
    • Send important service-related communications
    • Meet legal, regulatory, or contractual obligations
    • We do not sell or rent your personal information.

Direct Marketing

We may use your personal information to send you marketing or promotional communications about our products and services where you have provided consent or where otherwise permitted by law. You may opt out of receiving direct marketing communications at any time by:

    • Using the unsubscribe link included in our marketing emails, or
    • Contacting us directly using the details set out below

If you opt out, we will continue to send non‑promotional service communications where necessary (for example, order confirmations or important service notices).

Sharing Your Information

We may share personal information only where necessary, including with:

    • Service providers who support our website or business operations (e.g. IT, hosting, payment providers)
    • Professional advisers such as accountants or legal advisers
    • Government authorities where required by law

All third parties are required to protect your information appropriately.

Cookies and Analytics

Our website may use cookies and analytics tools to:

    • Understand how visitors use the site
    • Improve website performance and usability

You can manage or disable cookies through your browser settings, however some website functionality may be affected.

Storage and Security

We take reasonable steps to:

    • Protect personal information from loss, misuse, unauthorized access, or disclosure
    • Store information securely using appropriate technical and organizational safeguards

Personal information is retained only for as long as necessary for the purpose for which it was collected, or as required by law.

Access and Correction

Under the New Zealand Privacy Act 2020, you have the right to:

    • Request access to your personal information
    • Request correction of any inaccurate or outdated information

Requests can be made using the contact details below.

Overseas Disclosure

Where personal information is stored or processed overseas (for example, via cloud-based services), we take steps to ensure it is protected to a standard comparable with New Zealand privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact:

PaintPlus

Email: [email protected]

Phone: +64 9 912 8474